Privacy Policy & Terms of Service

Last updated: 2025-11-09

1. Introduction

Welcome to Cool Shades Window Tinting (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our window tinting services.
It is prepared in accordance with the Personal Information Protection Act (Alberta) (“Alberta PIPA”), and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

We collect only the personal information necessary to provide and manage our services, including:

Contact details: your name, phone number, email address, and address (for mobile service appointments).
Service details: vehicle type or property type, preferred service date, and service notes you provide.
Website data: non-personal information such as browser type, IP address, and usage analytics.

We collect personal information directly from you — for example, when you complete our contact form, request a quote, or communicate with us by phone or email.

3. Purpose of Collection

We collect and use your information to:

Respond to inquiries and provide quotes
Schedule and deliver tinting services
Send appointment reminders or updates
Improve our website and customer experience
Comply with legal and accounting obligations

We will not collect, use, or disclose your personal information for purposes other than those identified unless we obtain your further consent or as required by law.

4. Consent

By providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes stated in this policy.
You may withdraw your consent at any time by contacting us.
Please note that withdrawing consent may affect our ability to provide certain services.

5. Retention and Disposal

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law.
Once information is no longer needed, it is securely deleted, destroyed, or anonymized to prevent unauthorized access or use.

6. Disclosure and Cross-Border Transfers

We do not sell or rent your personal information to third parties.
We may share limited information with trusted service providers (e.g., web hosting, email, or analytics tools) who assist us in operating our business.
Some of these providers may be located outside Alberta or Canada.
When we transfer personal information outside Alberta, we ensure that comparable protection and safeguards are in place.

7. Data Security

We take reasonable physical, electronic, and administrative measures to protect your information from loss, theft, unauthorized access, disclosure, copying, or modification.
However, no system is completely secure, and we cannot guarantee absolute security.

If a data breach occurs involving your personal information that creates a real risk of significant harm, we will notify you and report it to the Office of the Information and Privacy Commissioner of Alberta (OIPC) as required by law.

8. Access and Correction Rights

You have the right to:

Request access to your personal information that we hold
Request correction of inaccurate or incomplete information
Ask about our collection, use, or disclosure practices

To make a request, please contact our Privacy Officer using the details below.
We will respond within the time limits set out in Alberta PIPA and may require identity verification for security.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to collect non-personal information, such as visitor traffic and device type.
Cookies help improve site functionality and user experience.
You can disable cookies in your browser settings if you prefer not to share this data.

10. Third-Party Links

Our website may contain links to third-party websites (for example, Madico or ASWF).
We are not responsible for the content or privacy practices of those external sites.
We encourage you to review their privacy policies before providing personal information.

11. Terms of Service

a. Service Scope

Cool Shades Window Tinting provides professional automotive and flat glass window tinting and related film installation services.
Services are performed by qualified technicians using high-quality materials.

b. Quotes & Pricing

Prices listed on our website are subject to change without notice.
Final pricing will be confirmed prior to service based on vehicle type, film selection, and specific installation needs.

c. Appointments & Cancellations

Appointments must be scheduled in advance.
We ask for at least 24 hours’ notice for cancellations or rescheduling.

d. Warranties

Manufacturer warranties apply to all window films we install.
Warranty terms vary by product and are provided at the time of service.

e. Limitation of Liability

We take every precaution to deliver professional results.
However, we are not liable for:

Pre-existing damage to glass or vehicles
Improper after-care by the customer
Damages beyond our control (weather, accidents, or third-party actions)

f. Acceptance of Terms

By using our website, submitting a contact form, or booking a service, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Service.

12. Updates to This Policy

We may update this Privacy Policy and Terms of Service periodically to reflect changes in our practices or legal requirements.
The “Last Updated” date at the top will indicate the most recent revision.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

13. Contact Information

For questions, concerns, or requests regarding your personal information or these terms, please contact us:

Email: info@coolshadeswt.ca
Phone: 403-402-9185
Business Location: 1433A 41 St SW, Calgary, AB, T3C 1X7